If you haven't ordered from Ban T-shirts before you may have some questions about the site, our products, about what to do if your shirt is too big/small, and so on. Below is a list of FAQs but don't hesitate to email us if there is anything else you want to know or even if you just want to make sure there are real people out here at Ban T-shirts! We'll do our best to help you and will usually reply in less than 24 hours.
How can I contact Ban T-shirts?
How do I place an order?
How much is shipping?
How can I change my shipping address?
My credit card is registered in
one country, but I want to ship to another - what do I
do?
Where will my t-shirt ship from?
How long will it take for my t-shirt
to arrive?
What countries do you ship to?
What payment methods do you accept?
How do I apply a discount code?
What brand of shirts do you use?
Where are your t-shirts made?
Are your shirts sweat shop free?
How are your shirts printed?
Are your shirts made of organic cotton?
What type of inks do you use?
Does Ban T-shirts use an environmentally friendly web hosting company?
What sizes are your T-shirts available
in?
How do I wash my shirt?
Can I exchange my shirt if it doesn't
fit?
Can I get a refund if I'm not happy
with my purchase?
What about privacy issues?
How can I find out about new t-shirts and
other apparel at Ban T-shirts?
Is it possible to buy Ban T-shirts'
designs wholesale?
I want to get some shirts printed,
can you help?
Why don't you sell any right-wing T-shirts?
How can I
contact Ban T-shirts?
Contact info is here. You can
contact us about your order, special requests, questions
about our products or anything else you like.
How do I
place an order?
Just choose the size you require and add the item to the cart. You can view the items in your cart by clicking the "View Cart" link in the top right hand corner of the page. When you are ready to checkout click the yellow PayPal button in the bottom right hand corner of the cart. You do not need to open a PayPal account in order complete your purchase. You can use your credit card to order without becoming a member of PayPal, if you so wish. See the images below:
When you are ready to checkout , click the yellow PayPal button (you can use your credit card to order without becoming a PayPal member). You will then be taken to a page similar to the one below:
If you do not have a PayPal account click the "Continue" link or button (highlighted in pink in the picture above). You will be taken to a page where you can enter your credit card details and shipping address and finalise your order.
How much
is shipping?
T-shirts:
USA - We have one low flat rate shipping charge of $5 per order.
Canada - $7.50 for the first shirt, $2.50 each additional.
Rest of the world - $10.00 for the first t-shirt, $5.00
each additional shirt.
Hoodies:
USA - $5 per order.
Rest of the world - $15 first hoodie, $10 each additional.
IMPORTANT: Please make sure that your shipping address is correct when placing your order! We cannot reship or refund orders that have already been shipped to incorrectly provided addresses, unless we receive them back in the mail. If you are shipping to your work address, make sure that you include your name as well as the company name.
How can I
change my shipping address?
If you have more than one address associated with your
paypal account then pay special attention when ordering
to ensure that you choose the correct shipping address.
The best way to avoid any problems is to delete any old
addresses from your paypal account. On the page immediately
before finalising your payment, the address to which your
order will be shipped is shown. There is a link which
allows you to change this address if required, as in this
example:
My
credit card is registered in one country, but I want to
ship to another - what do I do?
This situation may arise in either of these situations:
1- you are currently temporarily resident in one country
but still have a credit card from your main country of
residence, and you want the order shipped to where you
are currently residing.
2- you want to buy a shirt for someone who lives in another
country.
PayPal sometimes has a problem with orders like this because
it usually only allows you to add addresses to the country
where your credit card or bank account is located. If
you encounter a problem of this nature, please contact
us and we will usually be able to ship to the address
you specify (you will just need to email
us with the correct shipping address immediately after
ordering).
Where will
my t-shirt ship from?
Our T-shirts are shipped by Brunetto T-shirts
who are based in Connecticut. Your shirts may occassionally be shipped separately on the rare occassion that we are out of stock of an item you ordered. If this happens we will notify you in advance.
How long
will it take for my T-shirt to arrive?
Usually between 3 and 10 days for US orders. Under normal
circumstances orders are processed and dispatched within
1 to 3 days. You will receive an email
indicating that your shirt has been shipped. If you have
not received this email within 5 days of ordering please
email us and we will resolve
the issue. Orders ship via USPS. If you haven't received
your order within 15 days, please email
us with the details of your order (include the transaction
ID from PayPal) and we will let you know the status of
your order. If you need your order by a specific date,
please let us know and we'll do our best to make sure
it gets there in time.
International orders take longer to arrive, European orders
will usually take between 1 and 2 weeks to arrive but
can sometimes take up to a month. Some countries may require
custom duty to be paid on goods received, we cannot accept
any responsibility for these charges, the customer is
responsible for their payment.
What countries
do you ship to?
We ship to any country where PayPal is accepted. At the
moment there are 190
countries where PayPal is accepted. That means you'd be really unlucky if you can't order one of shirts!
What payment
methods do you accept?
We take payment through PayPal.
However you do not need to join PayPal to order from us.
You can pay with a Visa, MasterCard, Discover or American
Express credit card. It is also possible to pay with an
eCheck or with funding from your bank account. PayPal
offers a secure and reliable platform for online shopping.
Once you have created an account it can be used at many
web stores and to pay for items through Ebay. Many people
prefer to shop online using PayPal as you do not have
to give your credit card details to every store you order
from, only to PayPal.
If you prefer not to use a credit card you may send a
money order. Please email us
regarding such payments so we can reserve your size and
design preference for you. Note that we do NOT accept
checks of any kind.
How do I apply my discount code?
We often offer discounts to those who sign up for our mailing list. If you have one of these codes you can apply it the shopping cart. You enter the code in the area highlighted in pink below. After entering the code click the "Update cart" button:
What brand
of shirts do you use?
We use American Apparel, Royal Apparel and Organic Apparel.
These brands all produce t-shirts that are soft to the
touch, tightly woven and use 4.4oz per sq yard 100% cotton.
The brand of shirt used for each design is stated on the
page about the tee. Click here
for more information about the brands we use.
Where are
your t-shirts made?
They are all manufactured and printed in the USA. Because,
in spite of what some people say, we don't hate America,
we just dislike some American politicians.
Are your
shirts sweat shop free?
Yes, they are all sweat shop free. We want people to earn
a fair wage for a fair day's work. We don't want to be
involved in exploitative labour practices.
How are your
shirts printed?
All our t-shirts are silk-screen printed. Silk-screen
printing is a technique whereby each color is printed
separately onto the shirt. We print in bulk in batches
of between 12 and 100 pieces according to demand and design
popularity. Due to the set-up time involved it is not
usually practical to print one-offs. We never use iron
on transfers or similar, only silk-screens.
Are your
shirts made of organic cotton?
Some designs are printed on organic cotton shirts and
some are not. If a design is printed on a shirt made of
organic cotton then this is stated on the page about the
t-shirt. We are moving towards making most of our T-shirts
organic. They cost a dollar or two more but the benefit
for the environment, wildlife and our own health is enormous.
If a shirt is made of organic cotton you will see this
logo on the page:
What type of inks do you use?
We use high quality PVC free/phthalate free plastisol inks, made in the USA by One Stroke Inks. We do not print with water-based inks as in our opinion there is no appreciable benefit to the environment in using them. Additionally water-based inks require more energy expenditure for drying post-printing. Plastisol inks are easy to store and dispose of, very little product is wasted and the most harmful ingredient usually associated with plastisol (PVC) is absent from the particular product we use.
Does Ban T-shirts use an environmentally friendly web hosting company?
Yes. Ban T-shirts is hosted with Hostgator. Hostgator's servers are 130% windpowered in Texas. The extra 30% is gained by purchasing certified renewable energy credits. For more information click here.
What sizes are your T-shirts available in?
Click here for a size chart
for American Apparel and Royal Apparel shirts.
How do I
wash my shirt?
Wash warm (30°C/86°F), do not bleach, dry low. Note that
most t-shirts can shrink a little after their first wash.
DO NOT IRON THE PRINTED AREA! Dry at a LOW temperature.
Drying at a high temperature can cause the print to crack.
Can I exchange
my shirt if it doesn't fit?
Yes, no problem. Always email
us first with the details of your order and we will send
you instructions on how to exchange the shirt.
Can I get
a refund if I'm not happy with my purchase?
If you want to return your order and get a refund, you
may do so within 28 days of receiving it. The t-shirt
must obviously be returned unworn and unwashed. Please
email us before returning the
t-shirt. We do not issue refunds or make exchanges for
t-shirts that are on "special offer" at a reduced
price. Refund of shipping costs is at our discretion.
What about
privacy issues?
All financial transactions are processed through PayPal.
Ban T-shirts does not have access to your credit card
information - this is held by PayPal. Information regarding
your name and address is held by Ban T-Shirts and the
distributor (Brunetto T-shirts or Buffalo Nickel) exclusively
for the purpose of processing your order and dealing with
any queries that may arise concerning your order. Your
details will not be passed on to any third parties for
any purpose whatsoever.
How can I
find out about your new t-shirts and other apparel?
We have a mailing list which you can join if you wish
(see menu on the left of the page), or just check the
site from time to time. If you bookmark us in delicious,
stumbleupon or any other social bookmarking site then
you will also help us reach other people.
Is it possible
to buy Ban T-shirts' designs wholesale?
If you are organising an event and you think our t-shirts
would be a useful way to raise money for your organisation,
or if you have a store where you'd like to stock our shirts,
then please contact us for wholesale
rates.
I want to get
some shirts printed, can you help?
Yes, we can print your design on sweat shop free and organic
cotton T-shirts for a very reasonable price. Click here
for pricing, minimums, available colors and other info.
Why don't
you sell any right-wing T-shirts?
Yes, believe it or not we sometimes get asked this question.
The answer is simple. We make T-shirts with messages we
believe in, we're not here to present "all sides
in the debate". This isn't just a job for us, it's
something we believe in. So if you're looking for right-wing
t-shirts or a shirt that says something offensive about
immigrants or environmentalists, click off some place
else.
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